Terms & Conditions
By booking a cleaning service with Lemon Home Cleaners, you agree to the following terms and conditions. Customers are responsible for providing accurate information about the property, including the size, condition, number of rooms, and any special cleaning requests. Cleaning prices are based on the information provided at the time of booking and may be adjusted if the actual condition or scope of work differs significantly from what was described.
Lemon Home Cleaners reserves the right to charge additional fees for excessive dirt, heavy buildup, pet hair, clutter, or services requiring substantially more time than originally estimated.
Customers must provide safe and reasonable access to the property at the scheduled appointment time. If our cleaners are unable to access the property, a lockout or cancellation fee may apply.
Cancellations or rescheduling requests should be made as early as possible and may be subject to a cancellation fee. Lemon Home Cleaners is not responsible for damage to items that are improperly installed, fragile, excessively delicate, or in poor/unstable condition prior to cleaning. Customers should secure valuables, cash, jewelry, important documents, and other personal belongings before the cleaning appointment.
We ask that customers notify us of any concerns or issues with a completed cleaning within 24 hours so that we have an opportunity to address the concern. Refunds or credits are not guaranteed and will be evaluated on a case-by-case basis.
Lemon Home Cleaners reserves the right to decline or discontinue service when conditions present an unsafe environment for our employees, including hazardous materials, aggressive animals, excessive infestation, or other dangerous conditions. By booking an appointment, you acknowledge and agree to these terms and authorize Lemon Home Cleaners to charge the payment method provided for the agreed-upon services and any applicable additional charges.
SMS/Text Messaging Terms
By providing your phone number and opting in through our booking form, you consent to receive SMS text messages from Lemon Home Cleaners LLC related to your scheduled appointment, including booking confirmations, appointment reminders, and service completion notifications. Message frequency varies based on your bookings. Message and data rates may apply.
You can opt out of these messages at any time by replying STOP to any message you receive. For help, reply HELP or contact us at support@lemonhomecleaners.
We do not share, sell, rent, or disclose your mobile opt-in information or phone number to any third party for marketing or promotional purposes, under any circumstances. This information is used solely to send you the service-related messages described above.